We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- If a product gets damaged or is faulty upon delivery - we offer a 100% refund.
- If the incorrect product was delivered - we offer a 100% refund.
- If you did not receive your order - we offer a 100% refund.
- If an item or component is missing from your order - we offer a 100% refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Please note for change of mind returns (I made a mistake, ordered incorrectly): Qualifies for a REFUND. We will charge 35% of handling fees and the item(s) will be returned to the supplier.
You can always contact us for any return questions at Jumocart@yahoo.com.
Cancellation
You can cancel your order by submitting a cancellation request via email. To cancel your please your order please send an email to Jumocart@yahoo.com.
Only orders that have yet to ship can be canceled. Once the order ships, then cancelation is not possible.
Please note that if the order has already been shipped and a cancellation is requested, we will charge a handling fee of up to 35% restocking fee and the shipping cost to send the item back to the supplier.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
